1. Is my booking a private or shared transfer?

All bookings offered are for private transfers and only official cars authorised by local transport authorities are used. You will travel in a vehicle for exclusive use. This allows you to avoid queues, save waiting times for other passengers and enable you to go straight to your destination without stopping.

2. Are there any additional charges for paying by credit card?

No, but gratuity for the driver is optional.

3. Is it safe to enter my credit card details online?

Yes. Your credit card details aren’t introduced until the very last step of the booking process, at which point you’ll be redirected to a completely secure bank server where you carry out your payment. We don’t have access nor does it store in its databases your details, so you don’t run any risk.

4. Can I bring extra baggage, sports equipment or does this take up too much space?

In our booking process you have the option of indicating if you have any special needs during your trip. If your extra baggage doesn’t appear with the vehicle you’ve chosen or the option doesn’t exist, please indicate your requirements in the comments of your booking. We’ll look for the best solution and get back to you within one working day.

5. Travelling with a pet?

If you’re travelling with a pet, please indicate in the booking process. We’ll offer you an adequate vehicle for your needs.

6. Will I be taken to and picked up directly from my hotel/private address?

Yes. All of our private journeys take you directly to your hotel/private address and in the same way, we’ll collect you at this same spot on the day of your return journey.


7. I need a receipt/invoice of the contracted services. Can you provide it for me after the booking’s been carried out?

Yes. Please request your invoice by email at [email protected] and you will receive the receipt corresponding to your booking.